Welcome! We're a small business run by sisters. We offer free delivery on UK orders over £75
Who we are and how to contact us
The Stripes Store & Website and our services are operated by Stripes Retail Limited.
Sending an e-mail to firstname.lastname@example.org Claire Wright, Company Director
Stripes Retail Limited is an English company whose registered office is at 13 The Foregate, Worcester UK WR1 3QD
How we collect your personal information
Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us. We also look at how customers use our website, so that we can offer the best possible experience.
Your personal information will have been collected in store, over the telephone or via our website when you have purchased our products or have asked to be added to our database.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
The types of information we collect
We only collect the information that’s necessary to carry out our business, to provide the particular service you’ve requested and to keep you up to date about all the latest exciting Stripes news if you have requested that we do so. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Information we collect directly from you
Name and Surname
Date of Birth
Contact phone number(s)
Interactions with us e.g. contacting our Customer Service
Attendance at events
Preferred categories and brands
Appointment bookings at Stripes Beauty and information given during appointments which is confidential but necessary to ensure we are aware of any existing health conditions or allergies that may affect our treatments.
Ensuring your personal information is only used where lawful
In order for our use of your personal information to comply with applicable data protection law, that is used by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.
To carry out our business and to provide a service or carry out a contract with you:
Fulfilment of and delivery of products and services you have ordered. We may share your personal information with our delivery partners.
Contact you with important information relating to your booking or purchase, such as confirming your order, letting you know about returns and refunds. In Stripes Beauty we may need to contact you about your appointments.
Process your tax free rebates. We share your personal information with HMRC.
Process payments. Stripesfashion.co.uk website does not store any payment card numbers once the transaction has been completed. Your personal information will be visible to credit card companies and our other payment providers. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Where we have your consent:
Send you marketing updates via email about all the latest news, events and offers at Stripes. You can unsubscribe at any time by clicking the link in any email.
Use your details to show you advertising on such Social Media platforms as Facebook and Instagram.
We may tailor emails and online advertising to the things you love, so they’re relevant to your location, what you have shown an interest in and the things you buy from us.
Where we have justifiable reason (legitimate interest):
Events. We may contact you via email, text or via post to let you know about events and promotions in store but we never share this information with third parties.
Respond to customer service enquiries raised in the store, online, social media or on the phone.
Invite you to provide feedback about our products and services in the form of online, email, or in-store surveys. We use this information to help us improve the quality of service provided; to monitor the quality of our products and services and to assist with the selection of future product and service lines.
Conduct postal marketing. We never share your information with third parties and your information is used solely to keep you updated with new products, events or promotions at Stripes Fashion & Beauty.
Analyse aggregated customer information with other interactions customers have with Stripes Fashion & Beauty in order to continually improve the products and services we offer through our store & website. We do this using Google Analytics.
For classifying our audience into groups or segments, using shopping habits information regarding your personal or professional interests, demographics, experiences with our products and contact preferences. These segments help us to understand our audience better. We do this using our own systems and do not share this information or use third parties.
Measure and understand how our customers respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.
Detect and reduce fraud and credit risk.
Why we collect your personal information and how we use it
At Stripes Fashion & Beauty we like to get to know our customers to help us find new ways to provide you with a great experience. We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience and informing you about special events or exciting news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries.
The Privacy and Electronic Communications Regulations (PECR)
Where we have collected your contact details in the process of a sale (or negotiations of a sale) either in store or online, of a product or service, Stripes Fashion & Beauty will have PECR compliant permission to send you email marketing. We will only send you emails to market Stripes Fashion & Beauty’s products and services. “
You will be able to say no to receive these emails when we first collect your contact details and you will be able to unsubscribe in every subsequent email communication from us.
Sharing your information
We do not share or sell your information to third parties.
Business Administration and Legal Compliance
We never share your personal information for business administration and legal compliance purposes with third parties outside the business.
How can I unsubscribe from marketing communications?
We would be sad to say goodbye, but if at any point you do not wish to hear from us, there are a number of ways you can unsubscribe.
These are as follows:
You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Each "unsubscribe" link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our general mailing list (or vice versa). Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.
Alternatively, you can contact our store in Worcester by calling (+44 (0)1905 26772 Monday to Saturday: 10am-5.30pm or by emailing us email@example.com with the word UNSUBSCRIBE in the subject box.
Our website, beauty booking application and email marketing system may contain certain cookies, pixels, records and other technologies of which you should be aware.
Below is a list of cookies that are used on Shopify.Inc who host our website. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
Please be aware that social networking sites, like Facebook and Twitter, might also send cookies. We do not control the setting of these third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Sometimes we'll advertise on third party websites such as Google. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
Please be aware you can set your browser to reject cookies or you can delete them yourself if you wish. For full information on how to delete cookies please visit aboutcookies.org (this will open in a new window – please note that we can't be responsible for the content of external websites).
Please check back frequently to see any updates or changes to our privacy and cookies policy.
For any questions regarding this policy, please contact us: firstname.lastname@example.org
Third Party Links and Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Our salon booking system, Shedul.com allows our customers to book online through our website via a link (opens in new window) & will take customers to the Stripes page of the Shedul.com website in order to make the booking. Our email marketing system is constantcontact.com.
How long do we keep your personal information for?
We keep your personal information in line with our company retention policy. We only retain information for as long as it is required.
Confidentiality and security of your personal information
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
For any questions regarding this policy, please contact us: email@example.com or call 01905 26772 & we will be pleased to help.